Returns & Refunds
How to ask for help with a return, damaged item or order problem.
Last updated
Start with your order details
For a return, exchange or refund enquiry, email marketing@secretrunk.com with your order number, the email used at checkout and a description of the issue. Include clear photographs if the item arrived damaged or is different from what you ordered.
Before sending an item back
Contact us for the return instructions and correct return address for your order. Do not send a return to the company headquarters shown in the footer unless we have specifically instructed you to use that address.
One-year quality replacement
We offer a one-year replacement service for product quality issues. This store-provided service is additional to any mandatory remedies that apply to your purchase and does not shorten a statutory guarantee period. To request support, contact marketing@secretrunk.com with your order details and a description of the issue.
Opened products
Under our voluntary change-of-mind policy, opened products are not eligible for change-of-mind returns. This restriction does not override any cancellation, withdrawal or refund right that cannot be excluded under applicable law. Opening or using a product does not, by itself, exclude it from quality-related replacement support.
Keep the item, accessories and packaging while we review your request. Any mandatory consumer rights that apply to your purchase remain unaffected.
If you wish to return an unopened product because you changed your mind, contact us to ask about the conditions and instructions that apply to your purchase. Contacting us for instructions does not remove any statutory right you may have.
Damaged, faulty or incorrect goods
Tell us what happened and provide the order details so that the issue can be assessed. Any remedy will take account of the issue and the consumer rights that apply to your purchase.
Return shipping and refunds
For the available return method, applicable postage and expected handling time for your request, contact marketing@secretrunk.com with your order details before sending an item. Any responsibility for costs and any required refund timetable remain subject to the consumer rights that apply to your purchase.
Your consumer rights
Nothing in this policy is intended to exclude or limit mandatory consumer rights that apply to you. Requirements can differ by destination and by the reason for the return.
Need help?
Contact marketing@secretrunk.com or use our Contact Us page. Do not include your payment card number or account password in a message.
